Managing your account

To register for an almoroojstore account please visit the following link:

Corporate : B2B

Individual : B2C

Please Note :

 Individual registration is not required, Only OTP verification while placing the order.

The Corporate registration will require submitting documents requested by the admin, and will be activated only after the admins authentication

You can view our shipping policies via our Terms and Conditions page.

Account Information

In order to change your user information, you must first be logged into your registered account. Once you are logged in, click on My Account. You can add, edit, or view your shipping and billing addresses by clicking the respective links. You can also check current order status, view previous orders, or review items.

To register for an account, click the Register button located in the top right side of our homepage.

Under that, you could choose to register as a corporate or individual.

Incase you decide to choose corporate, you would have to submit your company documents requested by the admin. Please note it will take upto 48 hours to activate your account, after you provide the documents to the admin.

Incase you decide to choose individual, doesnt need registration, only OPT  verifying your email address or mobile number.

We value your feedback at almoroojstore, so we would love to hear what you think of our products. To thank you for your feedback, we'll even pay you for your input! You can earn up to KD 5 in store credit for an approved photo, video and written review. To learn more or to submit a review, please visit the My Account page, log in and click on the Review tab in your dashboard. You must have a registered account to submit reviews for credit.

The My Account section of almoroojstore can be used for a variety of things: changing your user information, checking a current order's status, and viewing past orders, receiving your orders.etc. To access the My Account section, while either shopping or viewing the main page, click on My Account at the top of the screen. In order to use the My Account feature you must be a registered user.

Registration is mandatory to complete checkout.

By registering as an individual you receive the following benefits:

  • Access special sections of the site, such as the My Account section, where you can track current orders, view previous orders, add items to a "Wish List", and update your billing and shipping information.
  • Reorder quickly by browsing through items you’ve purchased in the past.
  • Upload tax forms, create a return, create your own quote, and upload images.
  • Submit product reviews to earn up to KD5 per item reviewed in store credit under the “Review items” section of your account dashboard.

By registering as a corporate, you receive all the features received by individual accounts, plus

  • Specially discounted prices
  • Sneak Preview into latest B2B offers
  • Cashless Transactions for authorized accounts
  • Key account manager for your account
  • Assisted shopping

All of the information we receive from you in the registration process is transmitted over and stored on a secure server. You can only access your information after logging in with the registered e-mail and password combination you used during registration.

Checkout

To place an order, add the items you wish to purchase to your shopping cart. On the cart page, just below the subtotal.

If an individual account, Continue with checkout by selecting "PAY" or and follow the prompts provided by Tap payment Gateway., for more details

www.tap.company/

If a corporate account, continue to checkout by selecting “confirm order” and follow the prompts provided.

Your Cart ID is a six digit series of letters and numbers that uniquely identifies the item(s) in your cart. This ID is found at the top of the side bar on the right side of the page. If you have questions regarding items in your cart, please provide this ID for the Customer Solutions Specialist helping you.

When this occurs, we first recommend clearing your cookies and cache for ALL history. If this does not help, we recommend using a new and/or updated browser (such as Google Chrome or Firefox).

This can happen when the cart page is open on too many separate tabs or browser windows. The site is not able to recognize which items you would like to proceed with through checkout. We recommend closing any extra tabs or browsers with an open cart page before moving forward with the checkout process.

This pop up window will appear if our address verification system does not immediately recognize the address provided. To proceed, simply select the suggested address provided or select “I wish to continue with the address I entered.”

Company

As the largest foodservice supply company in GCC, we are always looking to hire motivated, smart, and forward-thinking team members! Please visit our Careers page to learn more.

Our showroom is located in Kuwait and a corporate office   M-14, The Curve Building, Alqouz-3   +971 4 880-6019

Our Customer Solutions Specialists are available from Saturday through Thursday from 8 a.m. to 8 p.m. GMT+3. We can be reached by e-mail (portal@almoroojstore.com), live chat , or 1800121 call to answer any questions you may have!

Al Morooj has been in business since 1981, while Almoroojstore has been in business since 2018. Please visit the About Us page to learn more about our company!

Before contacting us, please search our Frequently Asked Questions to see if your question has already been answered! If you have any further questions, our Customer Solutions Specialists available from Saturday through Thursday from 8 a.m. to 8 p.m. GMT+3. We can be reached by e-mail (portal@almoroojstore.com), Live Chat, or 1800121  to answer any questions you may have!

Orders

Once your order is placed, we cannot guarantee that it can be modified or cancelled. If you wish to modify your order, please contact us as soon as possible.

Once your order is placed, we cannot guarantee that it can be canceled. If you wish to cancel your order, please contact us as soon as possible. If you are a registered user, visit your “My Account” page and view your pending orders to see if immediate cancellation is possible.

Text messages will be sent for all packages shipped after you complete the sign up process.

Text messages may also be sent when there is an urgent need for information to continue to process your order. These situations could include (but are not limited to):
• Payment processing errors
• Expedited order delays
• Confirmation of order details
• Delivery requirements

 

We do offer any installation services for equipment purchased through our site. To be sure everything goes smoothly when it comes to installing your new equipment, please contact us to schedule the installation.

If you are a registered user, you may log into your account and go to the My Orders section to check the status of your order by clicking the desired sales order number.

You will be e-mailed a copy of your invoice once your order is placed and after the order ships from our warehouse. To obtain another copy, log into your account and go to My Orders. You will see an option to “Download Invoice” or “Email Invoice” for each order you’ve placed.

In stock items usually ship within 1-2 business days.

For orders that are shipping via FedEx, click here for a map that will show you what the typical transit time to your location is via FedEx service.

For orders that are shipping via DHL, click here for a map that will show you what the typical transit time to your location is via DHL service.

As an e-commerce company, our primary form of communication is email. All order updates will be sent to the email address used when the order was placed. For this reason, please be sure to provide a valid email address when placing your order.

In-stock items generally ship in 1-2 business days. For items shipping from the manufacturer, estimated processing times are listed on the item’s page. If you have a time constraint on your order, please feel free to contact us before placing the order and we’ll be happy to check availability for you.

If you believe you received the incorrect product, please keep the item(s) unused and in the original packaging and reach out to our Customer Solutions team. They will work with you to reship the correct item or offer a refund. We may require a picture of the incorrect product you received and will cover the cost of return shipping for that item.

Great care is taken when packing your order, but on rare occasions an item may have been missed. If any part of your order is missing, please contact us within 5 business days of receiving your order so we can find a solution for you! 

***If your order shipped via Common Carrier, please read carefully!*** 
If any item or packages are missing, you MUST do the following:

Note it clearly on the delivery receipt before signing it

Keep your copy of the delivery receipt

Contact us within 1 business day


While we do our best to avoid this, part of a shipment can occasionally go missing during transit and we must go to the carrier company to start a trace for the missing items or receive reimbursement if the items are ultimately deemed lost. By signing the delivery receipt you are taking responsibility and ownership for the shipment in the condition noted. If part of your shipment is missing and you did not note this in any way on the delivery receipt, we CANNOT guarantee any compensation or replacement of the missing items.

The Quicklist feature of almoroojstore allows registered users to view a list of items they have purchased in the past, as well as add these items to their cart. This feature makes it easy to find and order the items that you need the most. In order to use the Quicklist feature you must be a registered user. 

The process of adding items to the cart from the Rapid Reorder page is slightly different than other pages where you can add items to the cart. For starters, you must be logged in to view your personalized list of products. After you have started to shop and have logged in, click on Quicklist under my account. In order to add items to your cart from the list of products, enter the quantity of each item in the list you would like and then click on the "Add to Cart" button at the bottom of the list.

To ensure our customers’ safety online, all orders go through security checks before we start processing them. Please keep this in mind while ordering, as there may be a slight delay before processing for a small percentage of orders. If additional information is needed to help ensure the order’s validity, we will reach out via email.

To save you the hassle of handling multiple shipments, we will make every attempt to ship your order in one shipment. If multiple shipments of your order are required, we will send you tracking information for each separate shipment to help track your order. When split, the full amount of the shipping costs will be charged in the first shipment. If you want part of your order sent with expedited shipping and the other part sent using standard ground shipping, please place two separate orders.

Payment

No we do not accept paypal

Yes. We are able to accept most prepaid credit cards as long as the card has been registered with a billing address. Only a single credit card may be used to process the order.

This feature is available only for corporate customers.

This feature is available only for corporate customers.

Here at almoroojstore, it is our top priority to ensure your personal information is secure! To do this we employ the best security available on the net for transmitting your personal information: SSL. SSL safeguards your information and guarantees your privacy while ordering through our site. You can see SSL is being employed by the lock icon at the bottom of your screen and the 'https' in the address bar, as opposed to the 'http' that is normally there. Payment is processed by Tap paymnet gateway, so we do not collect your card information, for more details visit

www.tap.company

All pricing is listed in Kuwaiti Dinar, UAE Dirhams, Saudi Riyal, Qatari Riyal, Omani Rial, Bahraini Dinar,and Indian Ruppees on the website, which can be selected from the top right corner of the website. The currency will be locked according to Ship to country. The rate of exchange is locked in when your order ships, not when the order is placed. Credit card companies may also charge a currency conversion fee. Please contact your bank for further details.

We accept all major credit cards including Master Card, Visa.

Your card will be charged in full once the first item(s) on your order ship. When you place an order on our website, an authorization is placed on your bank account for the amount of your order. An authorization is a communication from your bank to our payment system letting us know your card is valid and the required funds are available. These authorizations may show as “pending” on your bank statement until the funds are captured.

Sales tax will be charged on orders shipping to the countries –  Kingdom of Saudi Arabia, UAE, Bahrain. If you are exempt from tax, please mail to portal@almoroojstore.com

Privacy

Because one of our goals is to provide helpful foodservice information, we may redirect you to external websites. We are not responsible for the privacy practices or content of other websites. If you have any concerns, we recommend reading that site’s privacy policy. Please read our Privacy Policy here.

 

We use third party providers to ship orders and to process credit card transactions. We only provide these companies the appropriate and necessary information. They do not store, share, or retain this information in any way.

Almoroojstore is the sole owner of the information that is collected from customers on this site. We do not share any information about you with third parties in any way. Customer information is used by the Almoroojstore to:

  • Process orders
  • Provide a personalized shopping experience for registered customers
  • Send e-mail newsletters full of specials and helpful information to those who opt to receive them
  • Monitor traffic patterns to improve our site's functionality and user-friendliness

At Almoroojstore, security and privacy are top priorities. Our site uses HTTPS and is encrypted in-transit to safeguard your personal information. The site and our datacenter maintain Payment Card Industry (PCI) compliance and we do not store your credit card information. almoroojstore.com is also scanned regularly to ensure the safety of our customer data.

Almoroojstore uses cookies to uniquely identify each customer. A cookie is a file that is placed on your hard drive by the web browser. Cookies do not divulge any personal information about you; they are solely used as an identifier. On our site, cookies allow us to keep track of things like what is in your shopping cart and when you are logged in. In order to shop on our site, you must have cookies enabled. 

To find out how to enable your cookies, click on the link below that corresponds with your browser type and follow the instructions! 

Google Chrome 
Internet Explorer 
Mozilla Firefox 
Safari Microsoft Edge

Products

Selected products on our site are able to be customized. These products typically have minimmum order quantity, extended lead times, and fees associated with them. Customized products are non-returnable.

Almoroojstore does not offer product samples. We recommend purchasing the item in smaller pack sizes, when available, before committing to a larger order. Sometimes our manufacturers will send out samples of select products to commercial customers. Please contact Customer Solutions to see if a sample request can be sent to the manufacturer for the item(s) you’re interested in.

No, we do not sell used equipment.

The manufacturer’s warranty is limited to the spare parts and it varies from manufacturer to another. However there are some products that are exempt of the warranty. Hence, we only cover the manufacturer’s warranty exclusively.

In order to maximize the products we’re able to offer to you, some items on our website are not normally stocked in our warehouses. These items may be shipped directly to you from the manufacturer, or brought into our warehouse with our next stock order from the manufacturer and then shipped to you. 

These items are marked "Special Order" underneath the price on the item's page. Please understand that Special Order items may not be able to ship within 1-2 business days like our regularly stocked items. As a result, we encourage you to contact a Customer Solutions Specialist prior to ordering if you have questions about the delivery time of a Special Order item!

Let us know! We want to be a one-stop-shop for all of your restaurant equipment and supply needs. We may be able to help you find what you’re looking for and we are always willing to listen to your suggestions for product additions on our site. Many of the newest products being added to our site are a result of our customers’ suggestions. You can utilize the RFQ tab under your dashboard section and our support will be delighted to assist you.

"You May Also Need" items are products that are guaranteed to work with the item you are viewing, such as lids that will fit a cup or casters that will fit a piece of equipment. If an item is not listed in the "You May Also Need" section on a particular product page, then we do not guarantee that it will work with the product you are viewing and do not recommend that you purchase them for use together. If you have any questions or concerns, feel free to contact a Customer Solutions Specialist before placing your order.

Returns

We are unable to accept returned consumable products. This allows us to ensure the products are good to use, untampered with, and have adequate shelf life.

A restocking fee will be deducted from your return credit to cover the cost of processing the items back into stock. This fee is 20% of the item(s) cost for commercial locations and 30% for residential locations.

While we cannot  exchange items, You can intimate customer support specialist that you wish to return the commodities and the money will be refunded within a period not exceeding 14 days from date of delivery.

To create a return, you can log into your account online, click on "My Orders", then select "Return Items". You can then select the items you'd like to return. If you do not have a registered account, please contact one of our Customer Solutions Specialists to set up a Return Authorization for you

All regularly stocked items, with the exception of consumable products, can be returned within 30 days of receipt, so long as they are unused and in the original packaging. A return credit will be issued to the original payment method upon receipt and inspection of the product(s). Shipping charges paid at the time of checkout will not be credited along with the return. An applicable restocking fee will be deducted from the amount due. Customers are responsible for the cost of return shipping. This includes any brokerage fees, duties, and taxes for international returns.

Return requests for Special Order products and products shipped direct from the manufacturer must be issued by our Customer Solutions Specialists. Not all Special Order items can be returned.

Shipping

Due to the high volume of orders we process daily, we are unable to use our customers' shipping account numbers.

All orders placed through almoroojstore will be shipped to their destination via a commercial carrier. For safety, insurance, and logistical reasons, customers cannot pick-up orders from our warehouses.

By requesting a FREE "Call Before Delivery," the carrier will contact you approximately 24 hours before the estimated arrival of your order to schedule a delivery appointment using the phone number provided at checkout. Selecting this option may add an additional day to your order's transit time. A 4-hour delivery window is typical; this may vary by carrier and shipping destination.

A "Call Before Delivery" is required for residential deliveries and recommended for businesses with irregular hours. "Call Before Delivery" only applies to the item(s) in your order shipping via common carrier.

If the carrier misses the delivery appointment, they will reschedule it. If you are unavailable to accept your delivery during the scheduled appointment, you will be responsible for any redelivery fees owed to the carrier. Additional fees will apply if you require a time-specific delivery in which the typical 4-hour window needs to be shortened.

If a delivery is unable to be completed because a "Call Before Delivery" was not selected during checkout, the carrier may charge a redelivery fee in order to reattempt delivery. In these situations, we will contact you via email regarding the fee and charge the card on file if necessary in order to avoid additional fees with the carrier.

Currently you are only allowed to ship your order to a particular location. If you wish to ship to multiple locations, you would need to checkout multiple times with different locations.

If you do not have an elevated loading dock or forklift to unload your items from the truck, you will need a liftgate and must select this option at checkout. The "Common Carrier w/ Liftgate" option includes the fee for the liftgate. A higher fee may apply if a liftgate must be added after an order has shipped. If delivery is unable to be completed because a liftgate was not selected during checkout, a redelivery fee may apply in addition to a liftgate fee. In these situations, we will contact you via email regarding the appropriate fees and charge the card on file if necessary in order to avoid additional fees with the carrier.

Some items like large outdoor ice merchandisers or very long pizza prep tables may be too large or heavy for a lift gate and will require a truck-level loading dock. If you do not have one, we recommend necessary arrangements being made for that delivery. If you are unsure, contact our Customer Solutions Team.

Yes, we currently ship to India and the countries in the GCC. Incase you would like to ship to a country not mentioned above, please send an email to help@almoroojstore.com

You can calculate an estimated shipping cost before you check out right in the shopping cart! To calculate shipping charges, add your items to the shopping cart. Just below the subtotal, you will see the Shipping and Handling Calculator. Be sure to correctly enter your zip or postal code, then click "Calculate". This will provide shipping costs for the items in your cart. 

Certain large and/or heavy items will be shipped via a common carrier service. These items are indicated as such on their description page as well as in the shopping cart with a item notification. All other orders ship with a small package carrier like FedEx, TNT, DHL. Occasionally, when large quantities of items are ordered, we may opt to use a common carrier service for smaller sized items. Whether your order will be shipping via small package or common carrier, the online shipping estimate will tell you exactly how much you will be charged for shipping. 

Yes, we can ship to freight forwarders for customers wishing to export their items to a country we do not currently ship to. You would be responsible for contacting the freight forwarder to set up an account before placing an order. Freight forwarders will charge additional fees for their services. Any duties, taxes, or fees from your forwarder are separate from our shipping and handling charges.

If any part of your order is damaged or missing, please contact one of our Customer Solutions Specialists within 1 business day of receiving your order so we can find a solution for you.

If any item or packaging is damaged or missing, or if you have any doubt about possible damage, you MUST do the following:

  • Note it clearly on the delivery receipt before signing
  • Keep your copy of the delivery receipt
  • Contact us within 1 business day
  • Keep the damaged packing materials for inspection
  • Take pictures of the damaged items and packaging


Though our warehouses give great attention to packaging every order for shipment, damage can occur in transit. In the case of damage we must go to the carrier company to receive reimbursement for these damages. By signing the delivery receipt you are taking responsibility and ownership for the shipment in the condition noted. If part or all of your shipment is damaged and you did not note this in any way on the delivery receipt, we CANNOT guarantee any compensation for damages. Signing the delivery receipt without noting any damage means that you have received your shipment in acceptable condition. 

If any part of your order is missing or damaged, please keep the items and packaging and contact us within 5 business days of receipt so we can find a solution for you. We may request pictures of the damage to help with this process.

There are rare occasions where our freight carriers may lose a shipment. In these situations, it’s our highest priority to find your items and we will work with the carrier to do so. Dock checks with the carrier take approximately 3-5 business days to complete. Traces with ground carriers take approximately 1-3 business days. If your shipment is found, we will continue the delivery to your location. If it is deemed lost, we will work with you to provide a satisfactory resolution.

A liftgate is a motorized platform attached to the back of the truck that will physically lower your order to the ground so that you can take it inside your business or home. The truck driver will place your order on the ground using the liftgate and you are responsible for bringing it inside.

Common carrier shipping is necessary when an order is too large or heavy to be delivered ground by FedEx. These items will be delivered to your location by a truck or trailer. Standard common carrier delivery is curbside and does not include unloading the merchandise or delivering it inside your location. You are responsible for unloading the items from the back of the truck and bringing the shipment inside your establishment. If you are not able to do this yourself, please consider adding a Lift Gate or White Glove service to your order.

All of our smaller, ground orders are shipped with a parcel carrier like DHL, FedEx or UPS for international orders. If you need a ground order guaranteed for delivery faster than the standard transit time, we offer Next Day or Second Day delivery for qualifying shipments. For larger, palletized orders we use a GCC network of freight carriers. Standard common carrier is curbside delivery.

Our warehouses strive to have orders processed and ready to ship within 1-2 business days. Since we have multiple warehouses throughout GCC with most of the products stocked. However, since some items will be shipped directly from the manufacturer, delivery times may vary. Common carrier deliveries typically range from 1 to 10 business days for delivery, depending on your proximity to the shipping location. Ground shipping can typically take anywhere from 1 to 7 business days. If your delivery time is over a holiday, please add an additional day for delivery. Our warehouses observe the following holidays according to the GCC calendar. Shipping companies may observe additional holidays. All standard ground delivery times and common carrier shipments are estimates and are not guaranteed.

If you need your order more quickly, you may select Second Day or Next Day in your shopping cart (availability dependent on your location). These options guarantee that, as long as the items you’re ordering are in stock, the order will be prioritized in our system and arrive by the end of the following business day (Next Day), or the end of the second business day (Second Day). These options are not available for common carrier orders.

These orders must be placed before 12:00 p.m. GMT+3 to ship same day and are only available for delivery on business days (Sunday through Thursday). For orders shipping directly from the manufacturer, shipping cutoff times may vary. Next & Second Day orders received after 12:00 p.m. GMT+3 will be processed on the following business day.

We ship stocked items from our warehouses in UAE, KSA, Kuwait, Bahrain, Qatar, Oman. Some items may ship directly from the manufacturer’s warehouse.

Shipping costs are calculated on a per-item basis. For this reason, adding items without free shipping to your cart will add a shipping charge to your order.

This depends on the country of delivery.

Shopping

We occasionally offer sales and coupon codes on specific items to offer further discounts to our already low prices. You can find these on our Facebook page, blog, and e-mailers. Coupon codes have an expiration date, and we recommend purchasing the item(s) as soon as possible. We only honor coupons and discount prices while they are valid.

Our website pricing is regularly updated to ensure accurate, real-time pricing. Prices and discount codes advertised on sources other than our website such as search engines, coupon code websites, and shopping sites may not reflect the current, accurate price or valid coupon code.

Because we carry thousands of items on our site and are adding and updating products regularly, we are unable to keep a paper catalog current. Our website contains real-time information on all of our products, and our Content staff works diligently to keep the entire inventory up-to-date online. If you have any questions about products offered on our site, feel free to contact our Customer Solutions team for help!

We sell to anyone looking for restaurant equipment and supplies! Both individuals and businesses alike may purchase from our site.

After locating the items you're interested in on our site, add the item to your shopping cart by clicking the “Add to Cart” button. Please note there may be a drop down menu above the “Add to Cart” button. If available, you will need to make a selection (such as voltage or size) before adding the item to your cart. While shopping, you can view your cart at any time by clicking the “Cart” button located at the top right corner of the screen.

There are a few easy ways to locate items on our website! You can search for items using the Search Bar located at the top of the home page. Products are searchable by our item number, manufacturer model number, title, keyword or UPC code. If you're looking for a more general item or to browse our website, you can browse using Product Categories and narrow down the search results using filters. If you have any questions about finding items on our website, feel free to contact our Customer Solutions team.

To enter your cart page, click on the "Cart" button located at the top, right-hand corner of our website. You will also have the opportunity to access your cart each time an item is added to it via the item's page.

To update the quantity of an item already in your cart, use the arrows to the right of the product title to increase or decrease the quantity on the product’s line. You must click Update Cart, located above the price of the product, to ensure the changes are saved. If you would like to delete an item from cart, you can change the quantity to 0 and click Update Cart or click on the X all the way to the right of the total on the product’s line. You can also click Empty Cart, located right next to Update Cart, to remove all items.

Due to Minimum Advertised Pricing from some of our manufacturers, we are not able to display our lowest pricing on our site for select items. One of our Customer Solutions Specialists would be happy to give you our lowest price for these items! Please utilize the live chat or call us at +965-1-800-121.

If a quote is needed for your records, you can create a printout of your cart for reference. To do so, register on our website, add all of the items you wish to purchase to your shopping cart, and enter the word "QUOTE" into the coupon code box. Be sure to calculate your shipping charge as well to be included on the quote. Please note, all items on our website have real-time, wholesale pricing which is subject to change after your quote is created.

If you have a large list of products to order –whether it is for an opening order, a season start up, or products that you can’t find—we can look into providing a formal quote for you. You can Request a Quote and one of our Quotes Consultants will reach out to you via email to discuss your request.

Learn about great deals, seasonal promotions, new products, and get Coupon Codes for special discounts with our popular e-mailers. Sign up here!